Refund & Exchange Policy

Welcome to NEROMONT. We appreciate your eye for premium streetwear. Every garment we craft is a testament to quality, exclusivity, and meticulous attention to detail.

To maintain our standards of exclusivity and sustainability, every NEROMONT piece is Made-to-Order. This means your garment is freshly crafted and printed the moment your order is placed. Due to this bespoke production process, our policies are strictly defined:

1. No Cancellations or Refunds Because your item is custom-crafted specifically for you, we do not offer monetary refunds or accept order cancellations once the production process has commenced.

2. Defective or Incorrect Items (Free Exchange) We uphold strict quality control, but if an error occurs on our end, we take full responsibility. If you receive a damaged, defective, or incorrect item, we will provide a seamless and free exchange.

• How to claim: Please contact us at support@neromont.com within 7 days of receiving your order. Include a clear Unboxing Video and images highlighting the defect. Our team will review and resolve it promptly.

3. Sizing and Fit Because we operate on a strictly made-to-order basis and hold no deadstock, we cannot process exchanges or returns for sizing issues or a sudden change of mind.

• A Note on Sizing: We strongly advise reviewing our detailed Size Guide on each product page to ensure your perfect fit before securing your purchase.

4. Color Variances Please note that exact color representations may vary slightly (5-10%) from what you see on your screen due to digital display settings, lighting, and the nature of high-quality fabric printing. This is standard in premium print-on-demand processes and is not considered a defect.

For any further assistance, our support team is at your disposal. We are here to ensure your NEROMONT experience remains exceptional.