Privacy Policy

Neromont (“we”, “us”, “our”) operates the website neromont.com (the “Site”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or shop with us, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable Indian law.

What Data We Collect

• Contact & account data: name, email address, phone number, shipping/billing address.
• Order data: items purchased, size selected, order value, order history.
• Payment data: we do not store your card, UPI, or net-banking details on our servers. Payments are processed securely by our third-party payment gateway ([Razorpay / your gateway name]), which is separately responsible for that data under its own policies.
• Technical data: IP address, browser type, device information, and cookies (for cart functionality, analytics, and ad retargeting via Meta/Google).

Why We Collect It

• Order fulfilment: to process and deliver your order (including custom/made-to-order prints).
• Support & updates: to communicate order updates, shipping status, and customer support responses.
• Site improvement: to improve the Site and personalize product recommendations.
• Marketing: to send promotional updates about new drops — only if you’ve opted in; you can unsubscribe anytime.
• Legal compliance: to meet tax, accounting, and legal record-keeping obligations.

Data Sharing

We share data only with:

• Logistics/courier partners — to deliver your order.
• Payment gateway providers — to process payment.
• Marketing/analytics platforms (e.g., Meta Ads, Google Analytics) — in aggregated/pseudonymized form.

We do not sell your personal data to third parties.

Your Rights Under the DPDP Act, 2023

• Access the personal data we hold about you.
• Correction — request updating of inaccurate data.
• Erasure — request deletion of your data (subject to legal retention requirements, e.g., invoices under tax law).
• Withdraw consent for marketing communications at any time.
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
• Grievance redressal — file a grievance with our Grievance Officer (below), and if unresolved, escalate to the Data Protection Board of India.

Data Retention & Security

We retain your data only as long as necessary to fulfil the purposes above or as required by law (e.g., 8 years for financial records under Indian tax law). We use industry-standard security measures (SSL encryption, restricted access) to protect your data, though no online system can be guaranteed 100% secure.

Cookies

We use cookies to keep items in your cart, remember login sessions, and run analytics/ad retargeting. You can disable cookies in your browser settings, though some site features may not work correctly.