Shipping Policy

Processing Time

Since products are printed/made to order, please allow [3–5] business days for production before dispatch. This is separate from courier transit time.

Delivery Time

Once dispatched, delivery typically takes [3–7] business days depending on your location, via our courier partners ([Delhivery / Shiprocket / your partner name]).

Shipping Charges

We currently offer Free Shipping Pan-India on all orders.

Order Tracking

Once your order ships, you’ll receive a tracking link via email/SMS/WhatsApp to follow your package in real time.

Delays

While we aim to meet the timelines above, delays can occur due to courier logistics, weather, regional restrictions, or high-demand periods (new drops/sale days). We’ll keep you updated if your order is delayed beyond the estimated window.

Shipping Area

We currently ship only within India. [Add if/when international shipping is introduced.]

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Cancellation Window

Because your order enters production (printing/making) shortly after checkout, cancellations are only accepted within [1–3 hours / before end of the same day] of placing the order, before production has started.

To cancel within this window, email [support@neromont.com] with your order number as soon as possible — the sooner you reach out, the better the chance production hasn’t started yet.

After Production Has Started

Once your item has entered production, it cannot be cancelled, since it is being custom-printed specifically for your order and cannot be resold or reused for another customer. This is standard practice across Make-to-Order/POD brands.

Order Not Yet Shipped, Cancellation Missed the Window

If production has started but the order hasn’t shipped yet, contact us — we’ll try to accommodate where possible, though this isn’t guaranteed once printing is underway.

Refunds for Approved Cancellations

Approved cancellations are refunded to the original payment method within [5–7] business days.